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IT Support
IT technical support officers monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.
Depending on the size of the organisation, working as a technical support officer, your role may span one or more areas of expertise.
Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. It's therefore crucial to ensure the correct running and maintenance of the IT systems.
Your job titles may vary. Alternatives include:
- applications support specialist
- help desk operator
- maintenance engineer
- technician.
You may also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
